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We recognise we play a big part in people’s lives. From the everyday to the extraordinary, whatever your journey, our railway family is at your service.

Our priorities

  • Improving safety, health and wellbeing

Our aim is to get you home safely every day. Our Travel Safe Team is dedicated to promoting safety standards in our stations and on board our trains. We’re also committed to enabling healthy travel choices and raising awareness around mental health through accessible events including support and workshop sessions in local communities.

  • Taking sustainability seriously

Did you know one train can remove up to 500 cars from our roads? Our Sustainability plan shows that by taking the train you’re helping us deliver our net-zero target and promote greener, cleaner choices. We’re always assessing the impact of ScotRail and our suppliers on the environment, striving for a more sustainable rail service.

  • Pushing for equality

We’re tackling inequality and strive to provide a service that is affordable, accessible and easy to use. The railway is for everyone, and we’re committed to creating a culture that embraces diversity, inclusion and belonging.

  • Delivering inclusive economic growth

We help connect communities and support businesses across Scotland. Along with our partners, we’ve invested a combined £4m in the regeneration of disused railway buildings as galleries, shops and other spaces for the benefit of communities throughout Scotland. 

Case Study – Stow Station House, Scottish Borders

Stow Station House was built in 1848 by the North British Railway. The station closed in 1969, and the station house buildings were converted into two dwellings. Although the railway station reopened in 2015, it had first been proposed to demolish the station building as it was not required for the reopened station. However, the building was much loved locally and a campaign spearheaded by the Stow Community Trust saved the building and after an award-winning conversion and refurbishment, it has been re-born as a bar/kitchen with multi-purpose function room, snug, and separate Cycle Hub.

 For more information please visit Station House Project – Stow Community Trust ( or watch the videos below.