TSB is the world’s first savings bank – founded and headquartered in Scotland it has a history rooted in social good.
Money Confidence
We want to help our customers be more money confident, which comes from people knowing they are in control of their finances. Our job is to find ways to support all our customers on their different paths, with solutions tailored to their individual circumstances and priorities. People can find it tough to get on top of their money, particularly when the cost of living is on the rise.
While technology has transformed the way we manage our money, sometimes there are circumstances when people need a face-to-face conversation with their bank. TSB branches and pop-up branches have Money Confidence Experts to help customers navigate the rising cost of living. Customers can find their nearest TSB branch using our Branch Locator.
We also provide tailored support to improve access to banking services for vulnerable customers, including victims of domestic abuse and people with mental health concerns.
Fraud
TSB also sets the highest standards for tackling fraud. We continue to be the only bank to protect customers from fraud losses, through our Fraud Refund Guarantee, which means we will refund customers who are clearly the innocent victim of fraud.
Businesses
We focus on treating businesses fairly and helping them grow. We pay our suppliers promptly, provide access to business support and advice to our customers, and encourage diversity and responsible business practices with both suppliers and customers.
The Environment
We’re committed to reducing our impact on the environment while helping customers and colleagues do the same.
The services and support TSB is delivering to its customers today is rooted in our social history and shows our commitment to wider society and helping communities thrive.
